Shipping policy

Last updated: 4 August 2026

YourTicketNow sells and delivers digital event tickets. No physical goods are shipped unless a product page expressly says otherwise.

Digital delivery

After successful payment and any required fraud or security checks, an order confirmation and/or access instructions are sent to the email address supplied at checkout. Tickets may also be made available through your customer account or a digital wallet. Delivery is normally immediate, but payment review, unusually high demand or technical issues can cause a delay.

Your responsibilities

You must provide an accurate email address, check spam or junk folders and keep your account and ticket credentials secure. Do not publish, duplicate or share a ticket or QR code except through an authorised transfer feature. The first valid scan may invalidate later copies.

Delivery problems

If you have not received your confirmation or ticket, first check your spam folder and customer account. Then email info@yourticketnow.com with your order number and purchaser email address. Contact us sufficiently before the event so we have a reasonable opportunity to help. We may require proof of identity or purchase before reissuing access.

Physical delivery

If a listing specifically includes a physical item, the delivery method, cost and estimated timeframe shown on that listing or at checkout will apply.