Refund policy

Last updated: 4 August 2026

This Refund and Event Cancellation Policy applies to tickets purchased through YourTicketNow.

1. Ticket purchases

Tickets for events, leisure activities and other services scheduled for a specific date or period are generally non-refundable once an order is confirmed, except where this policy or applicable law provides otherwise. The statutory cooling-off or withdrawal right may not apply to these date-specific services.

2. Cancelled events

If an event is cancelled and not rescheduled, you will be entitled to a refund of the ticket price and any mandatory booking charges paid to us for the cancelled event, unless the event listing clearly states another lawful arrangement. Optional extras, delivery charges already incurred and third-party costs may be excluded where permitted by law. Refunds are normally made to the original payment method. We may require reasonable verification of the order and may wait until the event organiser confirms the cancellation and releases the relevant funds.

3. Postponed, rescheduled or changed events

If an event is postponed or rescheduled, your ticket will normally remain valid for the new date. We will notify you using the contact details supplied with your order when we receive confirmed information from the organiser. Any refund window or exchange option will be stated in that notice. Where a change is material, any remedies required by applicable consumer law remain available.

4. Customer-requested refunds

Unless the event listing expressly provides otherwise, we do not refund tickets because you can no longer attend, arrive late, are refused entry for breaching venue or event rules, or make an error when ordering. If ticket insurance or a flexible-ticket option was purchased, its separate terms apply.

5. Refund timing

Approved refunds are submitted promptly. Your bank or payment provider may take additional time to credit the funds. A refund does not include currency conversion differences or charges imposed independently by your bank or payment provider.

6. How to request help

Email info@yourticketnow.com with your order number, purchaser email address and the name of the event. Nothing in this policy limits rights that cannot lawfully be excluded.